Terms of Service

TD Visual Solutions LLC
Effective September 27, 2026

1. Agreement to Terms

By engaging TD Visual Solutions LLC (“we,” “us,” “our”) for services, you (“Client,” “you,” “your”) agree to be bound by these Terms of Service. Please read them carefully before proceeding.

If you do not agree to these terms, do not engage our services or use our website.

2. Services Provided

2.1 Core Services

  • 3D Rendering and Previsualization: photo-realistic visualization of products, packaging and experiential builds
  • Video Production: commercial video content, product demos and marketing videos
  • Photography: product photography and marketing imagery
  • Live Event Shooting: on-location event coverage and editing
  • Websites and Digital Marketing: website design, hosting and maintenance, analytics integration, strategy and campaign optimization

2.2 Service Scope

Each project engagement will be defined by:

  • A detailed scope of work
  • Specific deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Revision allowances

All services are provided on a project-by-project basis unless otherwise specified in a separate agreement.

3. Project Timeline and Delivery

3.1 Timelines

Timelines are set in each project’s agreement. They depend on:

  • Project complexity
  • Client response time for feedback
  • Number and scope of revisions requested
  • Availability of necessary materials and references

3.2 Revisions

  • Included revisions: 2 rounds of revisions per project, unless the project agreement says otherwise
  • Revision scope: changes within the original project scope
  • Additional revisions: quoted separately based on time and complexity

3.3 Rush Delivery

  • Rush delivery may be available for an added fee, quoted per project
  • Rush eligibility: subject to current workload and project complexity
  • Rush approval: must be requested and approved before the project begins

3.4 Client Responsibilities

Timely delivery requires:

  • Prompt responses to revision requests
  • Timely approval of deliverables
  • Provision of all necessary materials, references and assets
  • Clear communication of requirements

Delays caused by client non-responsiveness may extend delivery timelines and are not eligible for refunds.

4. Pricing and Payment Terms

4.1 Payment Structure

  • Deposit: 50% of the total project cost, due before work begins. No work begins until the deposit is received.
  • Balance: the remaining 50%, invoiced on delivery and due within 30 days of the invoice date.

Where a signed project agreement sets a different schedule, such as monthly billing for ongoing services, that agreement governs.

4.2 Accepted Payment Methods

  • Check (made payable to TD Visual Solutions LLC)
  • ACH bank transfer
  • Credit card (processing fees may apply)

4.3 Late Payment

  • Overdue balances accrue a late fee of 1.5% per month (18% per year)
  • Collection costs: Client is responsible for all collection costs, including reasonable attorney fees

4.4 Project Cost Changes

  • Scope changes: additional costs quoted and approved before work proceeds
  • Out-of-scope requests: evaluated case by case and may require additional fees
  • Change order process: all scope changes documented and approved in writing

4.5 Expenses

Client is responsible for pre-approved project expenses, including:

  • Stock assets or licenses
  • Specialized equipment rental
  • Travel costs (if applicable)
  • Third-party services (voice-over, music licensing, etc.)

5. Cancellation and Refunds

5.1 Client Cancellation

  • Before work begins: full refund minus a 10% administrative fee
  • After work begins: no refund on the deposit; client pays for completed work at our hourly rate
  • Cancellation notice: 60 days written notice required for ongoing retainer agreements

5.2 TD Visual Solutions Cancellation

We reserve the right to cancel or refuse service with 60 days written notice, or immediately for:

  • Non-payment or repeated late payments
  • Abusive or harassing behavior
  • Misrepresentation or fraud
  • Illegal or unethical project requests
  • Projects beyond our technical capabilities

5.3 Refund Process

  • Refund calculation: pro-rated based on work completed
  • Refund timeline: processed within 30 days of cancellation
  • No refunds for: completed and delivered work, approved deliverables, or client-caused delays

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, the client receives:

  • Full ownership of final deliverables
  • Unlimited usage rights for any legal business purpose
  • No geographic or time restrictions
  • The right to modify (though we recommend consulting us for consistency)

Usage restrictions. Client may not:

  • Resell or redistribute our work as a standalone product to third parties
  • Claim authorship or misrepresent that they created the work
  • Use it for illegal purposes, including but not limited to adult content, fraud, or activities violating applicable law
  • Use it in ways that infringe third-party intellectual property rights

Attribution: while not required, credit or attribution is appreciated when showcasing our work publicly.

6.2 Source Files

  • Final deliverables: included in the project cost (JPG, PNG, MP4, etc.)
  • Source files: not included by default (for example .blend, .psd or .aep files)
  • Source file purchase: available for an additional fee on request

6.3 TD Visual Solutions Rights

We retain the right to:

  • Portfolio use: display work in portfolios, case studies and marketing materials
  • Public showcase: feature projects on our website and social media (unless restricted by NDA)
  • Template and system ownership: retain proprietary methods, templates and workflows

6.4 Confidential Projects

If the client requires non-disclosure:

  • It must be specified in writing before the project begins
  • A separate NDA is required
  • It may affect pricing (restricted portfolio rights)

6.5 Third-Party Assets

Client is responsible for:

  • Providing necessary usage rights for materials they supply
  • Licensing of stock assets, fonts, music, etc. (if not provided by TD Visual Solutions)
  • Indemnifying TD Visual Solutions against third-party IP claims related to client-supplied materials

7. Client Content and Materials

7.1 Client Representations

By providing materials, the client represents that:

  • They own or have rights to use all provided content
  • The content does not violate any third-party rights
  • The content does not contain illegal or defamatory material

7.2 Material Storage

  • Project files retained: 90 days after final delivery
  • Long-term storage: available for an annual fee
  • Client responsibility: maintain your own backups of deliverables

8. Quality Standards and Approvals

8.1 Quality Commitment

We deliver professional-grade work that meets industry standards for:

  • Technical quality (resolution, color accuracy, etc.)
  • Professional presentation
  • Alignment with approved specifications

8.2 Client Approval Process

  • Client reviews and approves deliverables at specified milestones
  • Approval signifies acceptance of work quality and scope
  • Approved work cannot be rejected later without additional fees

8.3 Subjective Preferences

We will make reasonable efforts to accommodate stylistic preferences within the revision allowance. However, we cannot guarantee satisfaction with subjective elements if they fall outside the original scope.

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that:

  • Services will be performed in a professional manner
  • Deliverables will match approved specifications
  • Work is original (except for client-supplied materials)

9.2 Limitation of Warranty

We do not warrant:

  • Specific business results (sales, conversions, ROI)
  • Third-party platform performance (website hosting, social media, etc.)
  • Client misuse of deliverables
  • Results from client modifications to our work

9.3 Disclaimer

SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

10.1 Liability Cap

Our total liability for any claim arising from our services is limited to the amount paid by the client for the specific project in question.

10.2 Excluded Damages

We are not liable for:

  • Indirect, incidental or consequential damages
  • Lost profits or business opportunities
  • Data loss (client responsible for backups)
  • Third-party claims
  • Force majeure events (natural disasters, pandemics, etc.)

10.3 Client Indemnification

Client agrees to indemnify and hold TD Visual Solutions LLC harmless from:

  • Claims arising from client-supplied materials
  • Client’s use of deliverables in ways that violate law or third-party rights
  • Client misrepresentation or fraud

11. Confidentiality

11.1 Confidential Information

Both parties agree to protect:

  • Proprietary business information
  • Trade secrets and methods
  • Customer data
  • Pricing and financial information
  • Project details (if specified as confidential)

11.2 Exclusions

Confidentiality does not apply to:

  • Information already public
  • Information independently developed
  • Information required by law to be disclosed
  • Portfolio usage (unless an NDA is in place)

12. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Pandemics or public health emergencies
  • War or terrorism
  • Government restrictions
  • Internet or infrastructure failures
  • Supplier failures

Timeline extensions are granted for delays caused by force majeure events.

13. Dispute Resolution

13.1 Good Faith Negotiation

The parties agree to first attempt resolution through good faith negotiation.

13.2 Mediation

If negotiation fails, the parties agree to mediation before pursuing litigation.

13.3 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions.

13.4 Venue

Any legal action must be brought in the state or federal courts located in Martin County, Florida.

14. General Terms

14.1 Entire Agreement

These Terms, together with any signed project agreements, constitute the entire agreement between the parties. Where a signed project agreement conflicts with these Terms, the project agreement governs.

14.2 Amendments

These Terms may be modified with the written consent of both parties. Updated Terms posted on our website apply to new projects.

14.3 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.4 Waiver

Failure to enforce any provision does not waive the right to enforce it later.

14.5 Assignment

Client may not assign this agreement without our written consent. We may assign it to affiliates or successors.

14.6 Independent Contractors

TD Visual Solutions LLC is an independent contractor, not an employee or agent of the client.

14.7 No Third-Party Beneficiaries

This agreement is between TD Visual Solutions LLC and the client only.

15. Right to Refuse Service

We reserve the right to refuse service to any client for any reason, including but not limited to:

  • Non-payment or credit issues
  • Abusive, harassing or threatening behavior
  • Requests for illegal or unethical work
  • Projects beyond our technical capabilities or outside our values
  • Conflicts of interest with existing clients
  • Capacity constraints

Refusal of service does not obligate us to explain our reasoning, though we will make reasonable efforts to communicate our decision professionally.

16. Acceptable Use

16.1 Prohibited Uses

Client agrees not to use our services for:

  • Illegal activities or content
  • Content promoting hate, violence or discrimination
  • Fraudulent or deceptive practices
  • Spam or unsolicited marketing
  • Malware or harmful code distribution
  • Violation of third-party rights

16.2 Compliance

Client must comply with all applicable laws and regulations in their use of our deliverables.

17. Contact Information

For questions about these Terms or to discuss a project:

18. Changes to These Terms

We may modify these Terms at any time. Changes will:

  • Be posted on this page with an updated effective date
  • Apply to new projects entered into after the change date
  • Not affect existing projects unless mutually agreed in writing

Continued engagement of our services after changes constitutes acceptance of the modified Terms.

By engaging TD Visual Solutions for services, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.